1 reviews | Active since Apr 2013
apparently I am a valued customer
<p>I took out a laptop contract probably around two and a half years ago for around R125 a month. Of late I have been pestered as a "valued client of MTN for over 20 years" apparently to take out a new contract as it would be more benificial for me to which I have declined because there is no real benefit for me. All of a sudden this month I get slapped with a R2300 bill and nobody can explain why - you overspent on your data. My concern is that I have two other mates with similar issues one for R6000 and one for R25000. It would appear as though this is a becoming a regular occurance maybe they need cash flow to pay there fine for dishounest trading in Nigeria. I have contacted MTN call centre on Saturday to which I was told they would get back to me in 48 hours well I am still waiting. I phoned Tuesday with the same response and it is now almost a week later with no response. The levels of incompantancy of the call centre is rediculous they do not under stand the question at hand do not listen to the customers complaints and are incompetant to do the work. Needless to say I have already cancelled the one contract and will be cancelling the other 3 contractsIi have as they come to an end. Trust meIi also will not recomend MTN to anyone. I used to brag how good MTN was 20 years never any problems boy how times have changed</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thankyou for your kind words which actually means nothing unless you follow through. To date I still have had no feed back from your service centre. This is how you treat your as a valued customer for the last 20 odd years. I have all ready cancelled one account and will be cancelling the other 3 soon. You as acservice provider has given no service to me cannot spell the word service and trust me will get good reviews to all my fellow friends and customers. Maybe the Nigerian fine for dishounest trading was to little. Highly disgusted.
Thankyou for your kind words which actually means nothing unless you follow through. To date I still have had no feed back from your service centre. This is how you treat your as a valued customer for the last 20 odd years. I have all ready cancelled one account and will be cancelling the other 3 soon. You as acservice provider has given no service to me cannot spell the word service and trust me will get good reviews to all my fellow friends and customers. Maybe the Nigerian fine for dishounest trading was to little. Highly disgusted.