1 reviews | Active since Dec 2011
Apparently I am a *********
Went to the MTN store at Sandton City to upgrade an existing contract that I have had for years and the guy helping me kept coming back to ask for identification. I gave him my I.D, Drivers Licence, Bank cards and medical aid to prove that I am me. I understand them trying to combat ***** but do not treat your loyal customers as ********** because my I.D was water damaged. I was UPGRADING which means I am an existing customer. I have had my contracts for years now and all of a sudden I cannot upgrade because this guy thinks because I am black I must be a *********.<br> I was truly traumatised by this experience and I am considering cancelling my contracts with MTN because of this. how does a loyal customer that has never defaulted on a bill or had issues with MTN suddenly become a *********. I cannot understand.
Thank you for your post.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. I have escalated the matter to the area Manager for assistance.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. I have escalated the matter to the area Manager for assistance.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***