APPALLINGLY SHOCKING CUSTOMER SERVICE

Customer service just appallingly shocking! I cancelled my contact in July, a debit order went off 1 August 2023, after which I called MTN to confirm that the contract was cancelled and I was advised that the 1 August 2023 would be the final debit order lodged against my bank account. Yet debit orders were lodged on 1 September and 1 October 2023. I have reversed these debit orders from my bank, yet I incur bank charges as a result thereof. Secondly, my son activated his SIM on the Afrihost AIR3 package, but MTN seem to have overridden his SIM connection on Afrihost, and reactivated it on their direct network, resulting in him not being aware of this and using data. We will not be responsible for the data used by him, as his SIM should not (and was not) activated on the MTN (direct) service. I will also not be held responsible for any further charges with regards to MTN (direct) for this account. I changed over to Afrihost in the first place as a result of absolutely shocking customer service with regards to doing an upgrade on my/my son's number...