Appalling treatment and profiling of costumers.

Takes them 2 days to do a credit check for a R400/ month data plan. Initially told they cannot approve because I’m not a citizen. As it stands on the law, permanent residents have the same rights as citizens except the right to vote. Also the Constitution states no one can be discriminated on the means of origin amongst others. Next day get called. They say nothing can be found on my ID. TO please submit passport. Few hours later they call me back and say I was declined. I am declined, with a home loan, no defaults, a professional and full time employed. Beats me what’s going through their mind. But costumer service is not one of them and risk assessment isn’t either.