Appalling to NO customer service

I am beyond annoyed. Not only does Mtn not communicate (feedback/respond to emails), they are also dishonest.18 Feb I had a accident with my phone and the screen cracked. 22 Feb I emailed mtn insurance how to go about logging a claim (as no one answers the call center number)<br> 14th March I has still not received received a response and emailed again complaining. Only then did a mtn agent call me to arrange the collection of the phone. 4th April I email again asking what is happening as still don't know what is going on with my phone.I then get a response saying it was approved and must pay the excess of R 150 which i did immediately.The 11th April send another email as still have not received my phone back. The agent calls,says he has issued the order to dispatch my phone immediately and will be delivered in 2 days.14 April email again as still no phone, the same agent calls again and says he needs to put me through to their couriers only to have the courier advise they can't do same day delivery - clearly MY PHONE WAS NOT DISPATCHED ON THE 11th as advised. Annoyed & disgusted with the lack of service & honesty & WILL MOST DEFINITELY BE CANCELLING MY CONTRACT UPON EXPIRY