Appalling Services

I have been with Mtn for years, since back in high school 2008 or 2007! Even when I started my working life they were the preferred company for business as sharing the sentiments of them being an rsa company and what not. I have even went to an extent of tolerating their mediocrity of service and continued to be a 'loyal' customer regardless - but in a series of events Mtn has dealt with me and spat on my face with their appalling and unprofessional services!

It all started last year, when my contract data ended and waited for Black Friday to get a good deal on their offers, also waiting for notification on the exact ending date and in my opinion a prompt to have the contract reinstated or upgraded. But non of the above happened, instead as I was not sure of the date I went on my statement to look; there I found out that my address was wrong and the quoted amount was not the one agreed on the contract for R230 but R330+. In my quest to have that corrected, an agent by the name of Hosiana Mchunu if not mistaken, arguably and assumingly told me that Mtn usual sends notifications not sure how - to allergy notify you of being migrated back to prepaid! I contested that I did not receive anything in fact I have been seizing the opportunity to ask for an upgrade and did not understand why would Mtn take advantage of having my banking details and debiting unauthorized amounts as they please without my consent, and without it being wrong and *******! The rude agent did not bother to verify if what I was saying was true but dismissed me on assumptions that Mtn usually does - and basically telling me that I am lying. The service on its own and from that agent was a story and a half, when I asked to be referred to a supervisor, she was the supervisor and spelled out her name to me rudely and without caution - as if she knew nothing would be done and that was their level of service to their precious customers. I went to send a complaint to their non existent complaints team and to this day I am yet to be contacted!

OK, that was water under the bridge, as foolish as I am I went on to take out two more contracts with then, one for wifi data and the other one for my phone - Mtn went on to bill me for the two contracts and the one that ended (the prepaid one). I called back to find out why the prepaid is still being debited on my account, they said that I was supposed to call in to have the prepaid canceled, because the contract I had with them ended, it does not make sense to me why I need to cancel an ended contract and prepaid that has never agreed upon by me. No one could answer me in fact all the agents working are also supervisors and not even one supervisor ever came back to me or cared. Water under the bridge again and I paid rediculous amounts and did as they told me, called in to have the God damn contract that I don't know to be canceled, two months down the line I am still fighting the same devil, Mtn is loading data and debiting my account without my consent once again!

I am writing this massage as my last resort and with a heavy heart, you would think a company like Mtn knows a thing or two about business or even their customers. The pride I had when selecting them among other network providers is gone! There is not even one request I have done ever met by them, I requested to have my old number switched over to the contract sim - turnover time was supposed to be day 14, today is day 15 and I have no service, not on my old number and not with the new one. I cannot enquire or do anything and they have also not been bother to contact and update. A grand total zero for non service! These are few examples, if I were to paint the passed three battling with then it would take me forever - as their customer they have not met not one demand from my side, sale point of view - yes but service?

If there is anyone prospecting - please read my comments and reconsider to thank me later! Otherwise prepare your Peace and your hard earned money to be taken for granted. Their agents have no customer service and they are even worse that shoprite cashiers, they either don't know or don't care with Maga attitude. Their supporting services are non existent, if you take out business for them prepare yourself for non service!