Appalling Service- no reply or response to endless messages
<p>I have endlessly been trying to get hold of my sales consultant from MTN ie Louraine Baloyi to return my calls, but to no avail. on the call centre number ********** . ive been told that she is the ONLY person in the whole of the organisation that can assist me! i recently upgraded my contract with MTN, they dispatched my phone. i than utilised my option to return and exchange the phone within 7 days should i not be happy with anything. i did this in 2 days. ive been waiting for 37 days from the return date for a new phone. in the meantime i am being billed the new contract fee without having a new phone! Louraine does not return any of my calls and no one else at MTN can help!!! i find this absolutely appalling and totally regret locking myself into another 3 year contract with this service provider.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
i m still waiting for Louraine to assist. She promised to call me back on friday after i mirculously got through to her. But she never did. I tried calling yesterday and today, she's not available. and no one else at mtn can help me. all i want to know is when can i expect to receive my new phone. its 41 days!!!!
i m still waiting for Louraine to assist. She promised to call me back on friday after i mirculously got through to her. But she never did. I tried calling yesterday and today, she's not available. and no one else at mtn can help me. all i want to know is when can i expect to receive my new phone. its 41 days!!!!