Appalling service MTN Wonderpark

To date I have not received response save for advice the matter had been escalated. Submission date 6/4/18

I started the upgrade process day after easter monday to date i have not received my handset first because i was made to understand the verification system was down and the manual process would take 2hrs i couldn't wait as i work on time and had already spent time on paperwork. I lost 3hrs of my work to wait for the outlet to open after signing the contract the consulltant told me she had forgotten to open im not sure what and wanted me to wait further i needed to go back to work. She promised since ive signed i'll just come to collect and apologised for her error. I got calls to come in but was far when i tried to make it before they closed i arrived just before 7pm lastnight, they waved at me through the window signalling they had closed i should come in tomorrow. This morning i again lost 3hrs of work waiting for them to open 0900hrs i was at mtn the lady wasn't there, the colleague knew about my case and said he'd let me collect but again he told me he has to open something i needed to wait another 20 mins i told him i've lost too much work time on this but he just referred me to a notice on the wall, not wanting to hear or acknolwledge that had it not been for the system issue and consulltant error i would not have lost time and didnt as much as seem to care less