Appalling service MTN bluff towers!!! I will not let this go unnoticed

My mom had gone to MTN bluff towers to take out an additional data contract. She was assisted by Winnie. Winnie advised my mom that an additional data sim cannot be issued unless there is a dual sim functionality on the phone. Due to there being no dual sim, she suggested we go for the router deal. Though we dislike routers, we decided to settle in the interim ONLY AND ONLY because she advised mom that she could migrate to another deal within 6 months should there be a promotion thats cheaper with more data. Mom had called the call center to migrate, only to be told its impossible and a new contract is to be taken. Imagine how livid we were at this point in time. We are now in JHB nd had tried aimlessly to get hold if that store in dbn using the cellphone number thats listed on google, as the only contact number. We were referred back to the store by the call center agent as the consultant at the store advised us incorrectly. We tried over 7 times in two days to make contact with no answer. The phone just rang without any answer. Eventually i had to call vodacom at bluff towers to urgently pass on the message. I then get a call in 10 mins time. I assumed he was the manager as our request was to speak to the manager only to find out later that the manager or supervisor is not in. So the store is being supervised by whom in this time???? Winnie then calls back, after i spoke to who i thought was the manager and starts increasing her tone as i address the issue. As u can imagine we are furious by now. Firstly we never wanted a router but only took that deal because she said we can migrate within 6 months, which she now denies point blank. Mom was on the line with me whilst this entire conversation was taking place. I only agreed to the router under the misconception that we could migrate. She now denies that this is so and we are made to feel like luars and questions our character????i find this absolutely unacceptable and refuse under any circumstance to accept this service. I am disgusted at the insinuation that we are being dishonest. I specifically only agreed after she said it can be migrated. She seemed distracted throughout the transaction or sale so i dont know if she knew what she mentioned to mom. I heard the conversation, as mum wanted me to determine if this is something i would want due to her knowing we dont like routers. Since we got the router it needs to be charged all the time nd battery life is bad. Mom even complained directly to the store about this , one of the many reasons we didnt want a router.

I refuse to accept this service. We were sold this contract under the impression that we could migrate during the 6 month period. We placed our trust in MTN and took her word as gold. She represented the brand at that point. So accountability for this has to he taken for by MTN.

I will ensure that this complaint is on every social media platform known. Either u migrate me to the deal we require or terminate this router contract and i refuse to be liable for any additional cancellation costs. If i dont receive a resolution within 48hrs i will take this to social media platforms. I hate being provided with false information and then insinuate that we are being dishonest!!!! Do not attack my character.....

I expect a response from MTN head office with a resolution before this spirals out of control

Thank you