APPALLING SERVICE & LATE RESPONSE FROM MTN

I am disgusted as, to how long it has taken MTN to respond to my request. It has taken them more than two weeks to respond, and this is what was sent.<br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> According to our records the the minutes, data and sms's are being provisioned on the line, you currently have 11sms remaining and 13.19MB of data remaining.<br> <br> Thank you<br> Wenzile Masina<br> REQ:*** <br> <br> I asked them to resolve the issue, but instead , they rather showing me my balance. I do know how to check my balance.<br> If this is how MTN treats customers , will not recommend anybody to conduct business with them , and i will like to cancel the contract with immediate effect! Lets see if it takes another 2 weeks for a response, or to resolve my issue.