1 reviews | Active since Jun 2017

01 Jun 2017, 17:23

Appalling Service. Hyde Park store.

<p>I was sold a faulty screen protector when doing my upgrade at the MTN store in Hyde Park. After agreeing to refund the payment on return of the screen protector. After being messed around for a month the store now refuses to refund the money. Being told we will get a call back 5 times without any call. And being told the manager is on lunch at 5pm when she hasn't in fact been in the store that day. Please avoid this store and their awful unhelpful staff. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2017, 21:39
Official

Thank you for your post.

We apologize for any inconvenience incurred.

The complaint has been sent to the Regional store managers to intervene with the store service and refund not done as yet.

The complaint and refund has to be resolved with the store.

Kind Regards

Alice van der Merwe

Best regards,