Appalling service from MTN Witbank Branches & Customer Care Center

1) Witbank MTN Highveld Mall & Klipfontein branches 2) MTN Customer Care Helpdesk Upgraded 3 x new lines with MTN beginning of April 2022. At first, I thought Pertunia was excellent in helping me, but that didn't last long. Started in Highveld Mall, but was then told to go to the Klipfontein branch where she further helped me. Then I was told to call the customer care for the data bundles after that didin't come through, but the customer care told me I need to sort it out with the branches in Witbank. Today a month later, I am still in a back and forth between the Witbank branches and the customer care center. Pertunia not interested in helping me any further - gave me Zanele's number and now I must speak to Robert. **I am supposed to get a 20GB once off data bundle per line, but only received one - after many discussions, emails and when I am lucky, get through to the helpdesk. Your service is appalling on all levels. If I email the helpdesk, only 3-5 days afterwards you will respond, asking me security questions, over and over. Then another 3 - 5 days and lucky if you respond then. Phoning the Helpdesk - 20 to 30 minutes to speak to a "Customer Care Champion" if it goes well. **In the first month (April 2022) of joining MTN, you already sent me an increase letter to inform me that I will now pay more going forward. And then there is still some items outstanding that you owe as mentioned above. In my view that is not very ethical as I selected the contracts with their pricing (24 month term) as advertised in your April 2022 brochure. This would probably be a nice business case for the ombudsman. So MTN, I am patient, have been for a month now and I always listened and follow your sales agents guidance with these new contracts. For a month now, I have tried ALL known support avenues to try and finalize what you advertised and owe me. Your customer care experience I do not wish upon any other customers that would consider you, and I would highly recommend people reading this to think twice before they move away from existing service providers...even if you pay a bit more. I wish I NEVER changed to MTN!