Appalling Service from MTN Legal Department

<p>I have recently learned from a credit report while appliying for bond finance that MTN eroneously handed my contract account to their legal depatrtment due to non-payment. On investigation it was noted that I sent a cancellation on time but they did not action for more than 3 months. I have requested them to send me a letter stating that it was an error on their side and that the account has been corrected and shows a zero balance which they have failed to do. One can only access them via email and they only respond once a day if you are lucky. The above has a potential of causing financial loss as I might miss on an opportunity to buy a house which I have explained to the legal team. My advice is that make sure you have ample time if you have any problems with MTN that needs to be resolved by their Leagal Department because you will wait a long time before it is resolved. All I asked for is a letter and they keep saying the account has since been closed, your account has been credited due to late payment and no letter. Where is the confusion I ask. </p>