APPALLING SERVICE FROM MTN DIRECT STAFF AND MANGER SHARAAKA ****INSON (MTN Direct JHB)

I had called MTN on Monday, 22 November 2018 @ 11am. I was put on the wrong package (smaller package) and requested to have it migrated to a bigger package. When I called MTN Direct as I had signed up with them for my upgrade I was advised that they cannot assist me as only the person that signed me up will be able to do so. When you call MTN Direct it can go through to any of their call centres (i.e: JHB, CPT or DBN). I called 4 times in the hopes that I will get through to the JHB sales person that assisted me (Johan Van Nieuwenhuizen) but to no avail. I went from Gladys, to Kubera, to Nadine (JHB) and Nobuso Mchunu (DBN). All of them told me the same thing that only Johan can assist me and that they had sent him an email. Their turnaround time is within 48hrs. I also left a message for Johan's supervisor Sharaaka ****inson to call me back. The last consultant that I spoke to was Nobuso who also stated that she will send Johan an email and also gave me a email address ********** which she claimed are for managers ONLY and I must address my email to Sharaaka and that she will respond to me. I sent the email that same day (see email below) but to date I have NOT had any response from MTN. Furthermore I have paid my September invoice dated 10 Sep and recently received another invoice for Sep (dated 26 Sep)?? I cannot understand what has happened with this bill. MTN and their staff (Johan) know how to PEST you continuously when they want your business and need to PUSH FOR SALES but once they GET your business their SERVICE THEREAFTER IS VERY POOR!! I have been a LOYAL MTN CUSTOMER FOR +- 16 YEARS NOW AND THIS IS HOW WE ARE TREATED! As long as MTN gets your money at the end of the month they done care about you. It has now been 10 DAYS TOO LONG... I will definitely be moving my contract to a service provider that appreciates my business. MTN is NOT doing me any favours...I PAY for this service!

Email below sent to MTN Direct..

from: ********** Oct 22, 2018, 12:09 PM (10 days ago) to: **********

Good day,

Please can Sharaaka ****inson call me urgently re. 0*********.

I have been trying before 11:00am today to get through to you but something as simple as this seems to be quite a daunting task. I have probably spoken to 6 consultants as I have been given the run around and reiterated my query 6 times already. I have been with MTN for +- 16 years now and

I am at the point of relooking at my service provider (MTN) and the appalling service that I have received. At the end of the day MTN is NOT providing a FREE service.. I PAY FOR IT! Customer Service should be 1st priority from start to finish. If I do not get a call before 16:30 today then I will definitely be porting to another network. I trust that we can come to an amicable solution.

Kind Regards, S**********