Appalling Service from MTN

Typical corporate, just want to sign a new deal. Do not disclose the proper procedure. I ported my sons contract to MTN but the telesales person left the entire procedure out, clearly just wanting a sale. Told me get the phone and sim card I am sending go to a branch and they will do port. NO, that was not the procedure. Had to buy a prepaid sim card and the branch was either unwilling or unable to help me. After a months struggle , the port was eventually completed. But believe me I was billed for a contract that wasn't active or in use. And then the cherry on the cake. The phone was faulty. The struggle begins again, was told take it to a branch for repair, once again the branch was either unwilling or unable to help. As it was a call center deal no branch is willing to help. FANTASTIC CUSTOMER SERVICE NOT!!!! They can't trace the phone on their network. I have sent in total 5 emails with NO response. But believe me I'm being billed for this. As long as they get your money, they do not care about the rest. But lets see what happens when I cancel the debit order off my account. Maybe then I will get some service, because currently I am getting nothing. Even the call center number tells you to speak to an agent, with NO selection to speak to an agent. What a JOKE MTN is.