Appalling Service from MTN

I recently had a query where i was charged for additional data usage on my contract. I found this odd as i had requested that my limit be set on zero so when my minutes and data is finished i then revert to the prepaid system, initially when taking out my contract. I then logged a query about this and was asked to send through my contract documentation which i did but to date i have not gotten a response.

I called the call centre (135) on Wednesday 01/08 and spoke to a consultant who then said they cannot advise and that they would get their manager to call me back as their managers are currently in a meeting to which i have gotten no call back. I called back this morning 03/08 to which i was told i need to liase with their credit controller and i asked to be transferred but was told they cannot transfer me and they could not give me a direct line. Only email communication is catered for. If i have a query such as this, i cannot speak to someone who can resolve this? This is poor service from MTN and being a customer for so long i would like some proper feedback regarding my query. I was told again that their manager would give me a call back and i still haven't received a call back and doubt i ever will. I asked for their managers email address because i know their manager won't call back and was told that they cannot give out that information.

This is extremely frustrating for me as a customer and i am appalled at the service i am getting from this service provider! People cannot give me the relevant feedback i need nor am i pointed to the right direction in terms of speaking to someone who can assist me rather than saying send a mail as there is no response to mails.