Appalling Service

Bad service MTN. For the past 4 months, I have been getting emails and SMS's that I'm due for an upgrade. I went to MTN Jabulani Mall and was assisted by Khanyi, the system was very slow, I set there for more than an hour until she decided for me to leave and will call me back. After a day or so the shop was looted, and to my surprise, she called me back telling me that she is moved to Roodepoort and has not forgotten about me and she will call me back. Weeks went by with no response, I then decided to go to Maponya Mall. I was advised that there is no application on an upgrade on the system I should start all over again. The system was slow again and sat for a while, I was told the same thing to leave and they will call again. The second time around I forgot to take the name of the lady that was assisting me. Few weeks went by again and now went to MTN in Sandton city to check and nothing again on the system, we started from afresh with Portia. The same thing happened I was told she needs to call somewhere and that call takes long, suggested for me to leave and I should try to call her the next day to check with her, which I did and Portia did not have feedback for me. I called retentions to cancel my contract and no one picks up. I sent a cancellation email no one has responded, even now I'm trying to call cancellations, I've been on this call for 45minutes no one is picking up. I received an SMS that my contract has ended and it will be a month-to-month contract but no one is assisting me with this as I do not want it anymore. I hope this platform will make a difference.