Appalling service experience with MTN and DSV !!!

I am writing to express my extreme dissatisfaction with the service I have received from MTN and DSV. Despite numerous attempts to resolve ongoing issues, I continue to face unacceptable service interruptions and poor customer support.

I have ordered a phone online on the 9th OF MAY. DSV contacted me and arranged to deliver the phone on the 16th MAY. The guy came and I was told to provide my proof of residence and ID, I did as requested. When it was time to insert my finger prints, I was told the machine was broken. The delivery guy made me stand there for more than 30 MIN calling his colleagues trying to fix the machine. After several attempts of him fiddling with the machine, he said he cannot deliver my parcel. I ASKED HIM HOW ??? I have more than 2 proof of residence and my ID - if the biometrics machine doesn’t work whose fault is it ??? He then made me call another lady from DSV who told me to request a manual delivery from MTN. WOULD YOU BELIEVE ME IF I TOLD YOU THAT IT’S THE 28th of MAY and still my order is NOT DELIVERED - and not even a single consultant has helped me ???!!! From the 16th May to today (28th May) I have been calling MTN and DSV regarding my order, instead of helping me no one is responding it’s either “Sorry ma’am this isn’t the correct department, please hold on may I please transfer you to the next” or “Sorry ma’am, I don’t know about that” WHATTTTT !!!!??? Guys I just need my parcel this is frustrating and unprofessional !!!

I went at a MTN branch and got told they cannot open a new order for me as I have an open order (THAT SHE CAN NOT CLOSE FOR ME AS I OPENED IT ONLINE) which is the one DSV and MTN are failing to deliver !!!

MTN AND DSV PLEASE FIX YOUR ISSSUES !!! I NEED MY PARCEL !!!