Appalling Service Disgusted

Actually it should be NO STAR RATING. I went to Mtn Store based on a deal I saw online and they advised me the deal is online only. Which was explained and made sense. I then proceeded to make an online purchase of the phone deal whilst I was in store. I then received a call from the online department to check if I qualify for a purchse and she confirmed I do qualify. Proceeding with the application process she asks me which deal am I interested in I tell her and she says she can't see it from her end. To my shock I'm like let's take this from the beginning can you please log on to your mtn online deals website and sure we were on the same page and both of looking at the deal I'm interested in but her response was I cannot give you that deal as I don't have it.

Im like so we agree we see the same deal and I as I customer I'm interested in what Mtn has advertised how to do we solve this and she hung up on me.

Then I called Mtn direct to check the status of my order, oh Boy I mean they tell me it's a third party agent mtn is using to proceed orders and the order has not been resolved and they can't do anything until the person from that agent closes that order only then I will be able to re apply...

Even to date 3 weeks later nothing had happened. And surprisingly no one from Customer service call Centre, mtn store, mtn direct knows how to help or sort this issue.

When you deal with customers and they are your source of keeping your business afloat then Customer Service should be of priority and each employee's primary objective.

As I try to look at your competitors for better Customer Service.