😡😡 APPALLING SERVICE 😡😡

I took up a month-to-month Home WiFi package with MTN and registered all my information and debit order details during the registration process. They did not debit my account for the R295.00 that was due as my first payment after the Prorata I made when registering. I received an invoice for R566.91 on 06/03/2025, which stated that payment was due on or before 15/03/2025, and immediately make payment (At this point, my services were already suspended). I sent my proof of payment to *********** for assistance with allocating my payment and subsequently reinstating my services. To my shock, I received a response stating:

"From: customercare <***********> Date: Wed, 12 Mar 2025, 15:34 Subject: Re: BA**********00 To: Thando M

Yello.

Thank you for emailing Customer Care. We sincerely apologize for the delayed response and for any inconvenience incurred.

Kindly note that on a month to month contract, payment need to be made before the 25th of each month in order to stay connected and provisioned the next month on the 1st.

For example: Payment needs to be made before the 25th of October in order to be provisioned on the 1st of November.

Kindly note that you made payments late after the 25th hence you were not provisioned on the 1st, you will only be connected on the 1st of next month provided that you made payments before the 25th.

We look forward of being service to you in the future.

Warm Regards,

Kamkgelo Mlotshwa"

What nonchalant response is this?? How does it make sense for me to wait from the 6th of this month till the 1st of next month to have my services reinstated?? Meaning I have paid for services I'll never receive and still have to make another payment on the 25th?? Please make that make sense!! MTN, can you have someone competent PLEASE resolve this for me!!