1 reviews | Active since Aug 2016
Appalling Service at MTN
<p>Im offiially appalled by the service that MTN is giving to us!</p> <p> </p> <p>If its not our airtime disapearing after recieving that stupid "Wow bonus" sms then its the data bundles that disapear!</p> <p> </p> <p>I loeaded 100mb data bundle on monday and that vanished within 2 hours after loading it, yesterday(16 Aug) i loaded a 50 mb bundle which lasted only a couple of minutes and then i loaded R20 airtime and anothe 100mb data bundle.</p> <p> </p> <p>I had 76mb and R5 airtime left from that 100mb bundle not more that 30 minutes ago so i went on facebook and viewed a video clip which is less than 10 seconds long and next thing i get a studid sms from mtn saying that my data was finished.</p> <p> </p> <p>How the hell does that happen??</p> <p> </p> <p>Their customer care line is the worst and their twitter admin isjust a team of usesless peolple who just tweet nothing but "please check your data monitor to see which ar chowing your data" and nothing else but that.</p> <p> </p> <p>I hate this network so much righ b=now because the do nothing but take my hard earned money!!</p> <p> </p> <p>If you are thinking of moving to this selfish network then do not even bother yourself they are just a bull**** network!</p> <p> </p> <p>Regards, an angry mtn customer</p>
Good Day Proffitt Mogane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our systems you loaded 2 x R10.00 airtime vouchers on the 16-08-2016 at 13:40:12 and purchased a data bundle for R15.00. Please note that at 13:41:22 you had an internet session that charged 20.39MB and you were left with a balance of 79.61MB, you then had another session at 17:11:44 that charged and depleted the data and once the data was depleted you were then charged from the R5.00 airtime as the sessions were still running.
Kindly note the your data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions, downloads and the size of those sessions. To avoid this from happening you need to log off all your internet sessions, clear your browser tabs and restrict your background data.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Proffitt Mogane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our systems you loaded 2 x R10.00 airtime vouchers on the 16-08-2016 at 13:40:12 and purchased a data bundle for R15.00. Please note that at 13:41:22 you had an internet session that charged 20.39MB and you were left with a balance of 79.61MB, you then had another session at 17:11:44 that charged and depleted the data and once the data was depleted you were then charged from the R5.00 airtime as the sessions were still running.
Kindly note the your data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions, downloads and the size of those sessions. To avoid this from happening you need to log off all your internet sessions, clear your browser tabs and restrict your background data.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********