NS
Nthabiseng S
1 reviews | Active since Feb 2012
17 Dec 2015, 08:25
Appalling service as usual
I phone in on Wednesday the 16th of December at 10:30am to complain about these irritating marketing pop up messages that i have suddenly been getting on my phones. i talk to a female by the name of Kabelo who first of all was trying to deny that the messages are from MTN, anyway my complain is that she was very rude and she hung up on my ear. MTN Call center is a mess, the agents just don't care and they have no idea what customer is ...MTN needs to get agents that are on their side. i am annoyed and i hate being your customer because of the inefficiency that i always get from you whether its in the call center, your shops.
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MTN South Africa's replyOfficial
21 Dec 2015, 10:56Hello sehlab_n,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour. This matter has been escalated to the relevant management team for urgent attention.
Kindly be advised that your number has been removed from the Marketing spam messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour. This matter has been escalated to the relevant management team for urgent attention.
Kindly be advised that your number has been removed from the Marketing spam messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply21 Dec 2015, 10:56
Official
Hello sehlab_n,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour. This matter has been escalated to the relevant management team for urgent attention.
Kindly be advised that your number has been removed from the Marketing spam messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour. This matter has been escalated to the relevant management team for urgent attention.
Kindly be advised that your number has been removed from the Marketing spam messages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,