EK
Edgar K
1 reviews | Active since Feb 2015
09 Feb 2015, 14:00
APPALLING SERVICE and still no cellphone
I had a cellphone contract with Mtn with an iPhone 5(64g). Approximately three months into the contract, the cellphone broke and I took it to Mtn who in turn established that the phone could not be repaired as it was a factory fault. Mtn could not replace the phone either as they \do not have stock". <br> <br> I have not had the phone for over 6 weeks"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 12:15Hello ebdekoker,
Kindly receive our sincere apologies for the inconvenience caused.
Kindly note that we tried to call and confirm where the handset was booked without success, the phone was not answered ,and there was no option to leave a voice message.
Would you kindly advise where you booked the handset so that we can liaise with the store to resolve your handset problems.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Kindly receive our sincere apologies for the inconvenience caused.
Kindly note that we tried to call and confirm where the handset was booked without success, the phone was not answered ,and there was no option to leave a voice message.
Would you kindly advise where you booked the handset so that we can liaise with the store to resolve your handset problems.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply19 Feb 2015, 12:15
Official
Hello ebdekoker,
Kindly receive our sincere apologies for the inconvenience caused.
Kindly note that we tried to call and confirm where the handset was booked without success, the phone was not answered ,and there was no option to leave a voice message.
Would you kindly advise where you booked the handset so that we can liaise with the store to resolve your handset problems.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Kindly receive our sincere apologies for the inconvenience caused.
Kindly note that we tried to call and confirm where the handset was booked without success, the phone was not answered ,and there was no option to leave a voice message.
Would you kindly advise where you booked the handset so that we can liaise with the store to resolve your handset problems.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***