1 reviews | Active since Feb 2014
APPALLING SERVICE AND OVER BILLING
So MTN continue to double the billing for customers.<br> You put them on Hellopeter and they email you and that's the last you hear. You go to the main office Fairlands and lodge a complaint and they say they will contact you in 3 days and you never hear again. And you cant get hold of anybody. I phoned 5 times and just listened to music.<br> DOES NO ONE CARE ABOUT CUSTOMER SERVICE AT MTN?? No one will assist in sorting out your problem but you still have to pay your excessive billing.<br> I have been with MTN since I had a cellphone. Now they suspend me for reaching my balance. I have a Contract .I have NEVER had a limit. <br> I am now moving to Vodacom once my contract is over. The service at MTN is unbelievable, appalling and non existent.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Every account that is created on our records, has a credit limit loaded.This is in accordance with the National Credit Act which is in place to protect you as a customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Every account that is created on our records, has a credit limit loaded.This is in accordance with the National Credit Act which is in place to protect you as a customer.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
