NB
Nicola B

1 reviews | Active since Feb 2014

25 Mar 2015, 09:29

APPALLING SERVICE AND OVER BILLING

So MTN continue to double the billing for customers.<br> You put them on Hellopeter and they email you and that's the last you hear. You go to the main office Fairlands and lodge a complaint and they say they will contact you in 3 days and you never hear again. And you cant get hold of anybody. I phoned 5 times and just listened to music.<br> DOES NO ONE CARE ABOUT CUSTOMER SERVICE AT MTN?? No one will assist in sorting out your problem but you still have to pay your excessive billing.<br> I have been with MTN since I had a cellphone. Now they suspend me for reaching my balance. I have a Contract .I have NEVER had a limit. <br> I am now moving to Vodacom once my contract is over. The service at MTN is unbelievable, appalling and non existent.

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Mar 2015, 13:11
Official
Hello Nix40,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Every account that is created on our records, has a credit limit loaded.This is in accordance with the National Credit Act which is in place to protect you as a customer.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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