Appalling service

I put in an insurance claim for my phone to be repaired on the 8 June 2015, it was only taken in on the 29 June 2015, up to now 20 August 2015 I am yet to get it back or any correspondence from MTN insurance. I have made countless calls and written a number of emails to no avail. I even went as far as contacting the logistics department, the collections department, the repairs department and i even sent an email twice to mtn client care, but it is clear MTN doeant care about its clients. I would like to gon on record and say MTN is the worst service provider, that takes total disregard of its clients yet shamelessly *****s out of their bank accounts every month in the form of contract instalments and insurance premiums. i have paid for a cell phone that has not been in my possession for up to two months now, thanks for nothing MTN you suck. P.S I will not be renewing my contract with you nor will I recommend anyone! MTN is a coprate bully that presents itself as caring about client needs but is quite frankly the opposite.