Appalling Service

I went to the MTN Hatfield branch this afternoon to RICA my new sim card after porting to MTN. I was assisted by Errol who told me that he couldn't remember his password for RICA and that I had to wait for the person that helped me the previous day (Zanele) who was on lunch. When I complained that it couldn't be that complicated to Rica a sim card, he went into a complete tirade, telling me that if I wasn't happy with the service at their branch, I could go to another branch. He went on to tell me that they didn't even care about prepaid customers, they only want to deal with contract customers. He told me that I must go ahead and complain, and see if anything will come out of it. It didn't end there, he told me that he doesn't know why customers think they are so special and that I must go somewhere else. I ended spending most of my lunch hour sitting in that shop waiting for Zanele, who also couldn't help me at the end of it all. Customer Service? Not a priority at this shop and they are not afraid to tell you either.