1 reviews | Active since Aug 2015
Appalling Service
I have an iPad on which I receive 2GB of data on the 20th of each month. Within a few days there was nothing left and I had barely used it. I phoned the call centre and added another 2GB for R160. The same thing happened. My data disappeared without the iPad even being on or used. Once again I phoned and added another 2GB for R160, same thing. I am now R320 out of pocket and still have no data or a working iPad. I have turned off all updates and settings which could possibly use data and it still doesn't work.<br> <br> I called customer services who told me they can only assist me when my billing cycle closes in 3 weeks' time!! I phoned technical support and they told me to call customer services. I then asked to speak to a manager and after being on hold 3 times for longer than 15mins, I got cut off each time.<br> <br> I then went to MTN in Stellenbosch so that I could actually have a human in front of me. And guess what, they tell me the same thing...wait for your billing cycle to close. I then asked for their Regional Manager Michelle to call me. It's a week later and I am still waiting.<br> <br> This company is a joke and the service provided is absolutely disgusting.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been logged with the technical support team to investigate the data disappeared. This request has been logged on the 18-8-2015, the request has not as yet been finilized. Please can you give +-15 working days to receive feedback from them. SMC/***.
Please can you in the meantime call our business support help desk just to check for you if they can pick if you have back end internet sites that is not closed properly if this is not closed properly the data will deplete due to this.
1555 is a free service from any MTN contract or pre-paid sim card.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been logged with the technical support team to investigate the data disappeared. This request has been logged on the 18-8-2015, the request has not as yet been finilized. Please can you give +-15 working days to receive feedback from them. SMC/***.
Please can you in the meantime call our business support help desk just to check for you if they can pick if you have back end internet sites that is not closed properly if this is not closed properly the data will deplete due to this.
1555 is a free service from any MTN contract or pre-paid sim card.
Kind Regards,
Alice van der Merwe
Best regards,
