APPALLING SERVICE

I phoned the V&A Waterfront store at 5pm on 15 July and had the unfortunate luck of firstly speaking to Najwa who had an incredibly bad attitude. Her tone of voice was uninterested & upon asking her about a new contract with an iPhone 5S she told me to contact MTN head office in Jhb to query their stock issues. She didn't offer to phone someone regarding when stock will be available & phone me back, she merely gave me the number for head office. She was also constantly speaking to someone else in the background & when I requested to speak to the manager there was merely silence to which I finally cut the call. I then phoned back at 5:15pm and asked to speak direct to the manager & after being on hold for 3 minutes I finally got to speak to Shamiegah. She had an appalling attitude and I could hear in her tone that she was clearly irritated. She then proceeded to tell me that she had other clients also waiting to speak to her when I inquired as to the 3 minute wait. I'm currently with Cell C and am considering changing to MTN but THIS SERVICE IS UTTERLY RIDICULOUS!!!!! If these people have the personalities of wet paper bags they really should not be in customer service!!!