Appalling service

I have had an open query with MTN since the 11th of May 2021 with regards to having my Apple Watch e-sim activated. After being redirected from the call centre to I would imagine every single department of MTN (39 case numbers) and my query being “escalated” I am still waiting for just a response? I have been to the stores 4 times (one store didn’t have a data point and after resetting my sim could not reconnect my phone to the internet to try and restore what had been erased) a sim swap was suggested (at my expense) this too did not resolve any issues.

Furthermore when attempting to resolve this issue myself through MTN’s contract portal I am advised that my phone number is not a contract number - I have had an MTN contract number for 13 years?

Absolutely gutted with the lack of response from MTN