Appalling service

Been a client of MTN for over 15 years and each year their level of service gets poorer. Been waiting over 2 weeks since doing a sim swap to have my SMS'es fixed as I am not able to send or receive therefore not being able to access banks, OTP's or pay staff.

To date I have been into 5 branches including head office, Spent over an hour each day trying to get an update, logged over 20 different tickets that just get closed as soon as they put the phone down and have had MTN tell me its apples fault yet the device is brand new and has been tested by apple to prove its not.

Your staff are rude, unhelpful and incredibly uneducated on your products, procedures and problems as not a single one has been able to assist or bothered even trying. Their favourite answer is "I dont know, I can escalate the matter to a supervisor", Been waiting since day 1 for a supervisor to call back.. still nothing.

As time goes by MTN shows how pathetic their level of service is becoming, just wanting to take your money but not help with any issues. Will definitely be moving over to a different service provider that actually works for you and not for their own wallets.