Appalling Service.

I upgraded my MTN contract on 11/1/2024 at the same I purchased a new phone (Samsung) but retaining my sim card. My new phone arrived 5 days later and to my surprise they required a full RICA confirmation in spite of the fact that I was not buying a SIM card. This RICA confirmation required my fingerprints for biometrics and needless to say I failed the test because I am 77 years old and it is quite normal for people f my age not to have clear fingerprints. So, after all that effort my new phone was withheld and I was told that someone would be contacting me to confirm my ID by phone. My problem is that I do not have a phone because MTN has it. Even if I did have one my MTN signal is nigh on useless in my area and if I am lucky I get about 1 bar for a few minutes every hour. I have emailed the complaints department at MTN explaining my predicament and requesting they email me or ring me on my landline. Absolute silence from the complaints department in spite of promises to reply within 24 hours. I have been 4 weeks without a phone and no doubt MTN are charging me for this service. I am totally disgusted with this company and advise anyone reading these revues to use an alternative service if possible.