1 reviews | Active since May 2015
APPALLING SERVICE
I have been a Nausha Mobile client for the past 14 years, in January I called MTN to find out if I was due for an upgrade. The consultant I spoke to did a telephonic upgrade and advised me that some one will call me to confirm if all is in order. A month and a half later I received a call from a certain Lungi who advised me that my application was declined. I told her that this was not a new appplication but an upgrade, she told me that I must contact cancellations and gave me ***. I then told her that she has to send me something in writing as confirmation that the application was cancelled, to date I have not heard from her. I sent numerous e-mails complaining but keep getting system generated e-mails from customer service stating that someone will contact me. It is now 5 months down the line and I have not received a call from a MTN consultant. I am extremely dissappointed in the manner that I am treated and would like a senior person to call me, so that I can have this matter resolved .
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A staff member from our retentions department has been waiting for a response from you as to which handset were you wanting. The matter has been escalated to the relevant management team and to the staff member for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A staff member from our retentions department has been waiting for a response from you as to which handset were you wanting. The matter has been escalated to the relevant management team and to the staff member for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,