Appalling service

<p>I have been a loyal Mtn customer for as long as l can remember. Almost 2 years ago l took a Samsung tablet on contract, everything was fine until it was time for an upgrade. They called me up 2 months ago reminding me that my contract was due for an upgrade and l thought why not. I opted for a laptop this time around and we concluded the whole thing on over the phone. They were supposed to deliver my new laptop within 5 working days.</p> <p> </p> <p>5 days passed, 3 weeks passed the l decided to make a follow-up. I called the upgrades call centre and was informed the consultant who assisted me, Mr Christopher Estrice was on leave. The consultant who was assisting me named Elisha, did a bit of a follow-up and informed me that for some reason my laptop was still in their warehouse yet to be sent out to the Courier company. She promised to sort everything out and give me feedback the following day. I was confident that everything would be sorted out. I waited and waited for her call but it never came.</p> <p> </p> <p>Since then l have called the call centre on more than 6 occasions and everytime l am informed Elisha is busy and they take my details promising to get her to call me but it seems delivering my laptop is not a priority to them. Today l was particularly enraged by a certain Gloria. Because this has been going on for soo long l asked to spaek to the head on department and she told me the head of department doesnt take client calls. I have to make a special request and she dropped the phone on me. That was the last straw. I was left speachless.</p> <p> </p> <p>I am not sure if the above is representative of how MTN does its business or how they treat their so called valuable clients because l certainly dont feel valuable from the way they have treated me.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Tawanda Moyo</p>