Appalling Service

I’m very disappointed with MTN. I took a contract out with them, they haven’t ported my number and now they’ve disconnected the number that I’ve had for years. This has been going on for two weeks. Surely, this should not be the case. Can this be sorted out asap? The onus is not on me to ensure that your consultants are upskilled and knowledgable about sim services and it is unfair on me to be following up on this every second day.