appalling service

I requested for my MTN contract to be cancelled in August 2020 and received the termination quote from Ayesha Jaffer. I paid the amount as requested and the contract should have been cancelled/changed over to prepaid. I noticed that I paid double the amount and was assured that the one amount would be refunded.

At the end of September, I received a bill from MTN, clearly indicating that the contract I requested to be cancelled was still added to my account. I enquired and was assured that it would be rectified.

At the end of October, again, I received a bill, with my supposed to be cancelled contract still being billed to my account. I logged a complaint with MTN and as their auto response says "*We typically respond within 24 business hours (Our teams are online from Monday to Friday, 8am until 5pm, Saturday 8am until 2pm) *". To this day, I still haven't received a single email from MTN, or even a telephone call explaining what has happened. No refund whatsaover.

I am disgusted by the lack of service, and wouldn't recommend MTN to any of my friends or colleagues. I currently have a business contract with MTN as well and will surely be canceling it too.