Appalling service

<p>I have experienced ********** service from MTN. I signed up for a contract a month ago and asked them to do a sim swop so that I could continue to use my same number. Two weeks later, several visits to the MTN store and e-mails to them, I still didn't have use of the phone/number and nobody could tell me why. I ended up handing the phone back and telling them to cancel the contract two weeks ago. Despite not having one day's use of the phone/contract, i have still been debited for the contract 2 May. I sent several complaint e-mails to the e=mail addresses supp**** on their website and they haven't responded to any of them since the first week. I also spoke to a more senior person at the regional office who said he would get it resolved around 3 weeks ago and he hasn't called me once. No apologies from anyone at MTN except the initial consultant who I dealt with in the store, whose hands were tied as she didn't know how to resolve the problem. My entire experience has given me the impression that MTN do not care at all about customer service. I will never recommend anyone in using MTN.</p>