TW
Timothy W
1 reviews | Active since Feb 2014
14 Apr 2015, 10:20
Appalling Service
I Am truly shocked and appalled by the service that i am receiving from MTN.<br> <br> On more than one occasion my service has been terminated / suspended by you guys.<br> <br> I had especially gone into the MTN store at Canal Walk to arrange that the date for the debit order was to be changed to the 20th of each month. I was assured that this was done and that i could rest assured my service would not be terminated / suspended and yet AGAIN i sit with the same issue i did last month.<br> <br> How many times do i as a customer have to make the same arrangement over and over before MTN finally gets it ????? <br> <br> A Very Unhappy Customer !!!!!
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MTN South Africa's replyOfficial
28 Apr 2015, 11:37Hello twilliams2014,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we sent you an email. Please respond by providing us with the banking details so that we can updated your account and load the debit order for the 20th. However for the amount outstanding you would need to settle the amount of R388.40 by the 30th April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we sent you an email. Please respond by providing us with the banking details so that we can updated your account and load the debit order for the 20th. However for the amount outstanding you would need to settle the amount of R388.40 by the 30th April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Apr 2015, 11:37
Official
Hello twilliams2014,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we sent you an email. Please respond by providing us with the banking details so that we can updated your account and load the debit order for the 20th. However for the amount outstanding you would need to settle the amount of R388.40 by the 30th April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we sent you an email. Please respond by providing us with the banking details so that we can updated your account and load the debit order for the 20th. However for the amount outstanding you would need to settle the amount of R388.40 by the 30th April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,