AT
Aphiwe T
1 reviews | Active since Feb 2017
14 Feb 2017, 13:22
Appalling service
<p>Horrible, stressful, inconviniencing</p>
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2017, 10:19Good day Aphiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we tried to contact you on the 081* number you have listed on the post to establish the nature of your complaint but we notice that it has been suspended hence why we could not reach you.
Kindly please send us your detailed query to *** so we can assist further.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2017, 10:19
Official
Good day Aphiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we tried to contact you on the 081* number you have listed on the post to establish the nature of your complaint but we notice that it has been suspended hence why we could not reach you.
Kindly please send us your detailed query to *** so we can assist further.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,