Appalling Service

<p>I have been an MTN customer for years but their service has dropped drasticalling. I completed an insurance form in an MTN branch before the 16th of December last year for my damaged screen and was told I'll will receive a call for collection but nothing happened to date. On the 23rd ofJan'07 I called their Insurance department to enquire and was told my ID copy was unclear,which I resent and still nothing has happened. Now my son's prepaid phone was lost and I have been calling for two days to blacklist it and have been sent from pillar to post or told to call back for the entire day because they are off line, which means I can't report that phone at the police station. I'm seriously not getting value for my money, annoyed and seriously considering porting to a better network.</p>