1 reviews | Active since Jul 2012
Appalling service
<p>Good day,</p> <p> </p> <p>I have been trying to reverse the blacklisting on 2 of my phones since the 12th October 2016, and to this day I am still waiting on MTN despite my numerous phone calls and emails (which include all the required documents). Initially, it took 3 different call centre agents for me to actually get the final list of required documents needed, yet I AM STILL WAITINGTO BE HELPED WITH THIS! I urgently need to be able to use at least one of these phones. </p> <p>I am at my wits end with MTN and have been a loyal customer of MTN for as long as I can remember. I personally have 4 contracts with you and honestly feel I deserve better service than this. It has nearly been 3 months that I havebeen trying to sort this out.</p> <p> </p> <p>I would appreciate a response ASAP.</p> <p> </p> <p>Thank you,</p> <p>Marion</p>
Good day Marion
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We are awaiting response in regards to the department you sent through the documents through too.
Regards
Angela
REQ:***
Best regards,
Good day Marion
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We are awaiting response in regards to the department you sent through the documents through too.
Regards
Angela
REQ:***
Best regards,
Good day,
Thank you for your reply. I have even been in to my local MTN store to sort this out. I went in on the 4th Jan and was advised it would take 2 - 24 hours to be rectified. After 24 hours, I went back to the store with no luck. I also called the call centre AGAIN and was advised it would take 3 - 5 days? I literally get different information from every single person I speak to, and they are STILL NOT WORKING.
Why is this taking so long? Why do I keep getting nowhere? These phones belong to me and I have the right to be able to use them.
Will someone that has any authority please call me urgently as I am sick and tired of dealing with your call centre and staff in the stores.
Thank you,
Marion
Good day,
Thank you for your reply. I have even been in to my local MTN store to sort this out. I went in on the 4th Jan and was advised it would take 2 - 24 hours to be rectified. After 24 hours, I went back to the store with no luck. I also called the call centre AGAIN and was advised it would take 3 - 5 days? I literally get different information from every single person I speak to, and they are STILL NOT WORKING.
Why is this taking so long? Why do I keep getting nowhere? These phones belong to me and I have the right to be able to use them.
Will someone that has any authority please call me urgently as I am sick and tired of dealing with your call centre and staff in the stores.
Thank you,
Marion
MTN- I am amazed at how useless you can really be - I am STILL WAITING for one of my phones to be un-blacklisted, despite further calls to your call centre etc etc etc.
After having been told that the phone needed to be white listed last week (which apparently should have been done by now), I am still waiting.
PLEASE WILL SOMEONE (THAT ACTUALLY KNOWS HOW TO DO THEIR JOB) CALL ME TO SORT THIS OUT.
MTN- I am amazed at how useless you can really be - I am STILL WAITING for one of my phones to be un-blacklisted, despite further calls to your call centre etc etc etc.
After having been told that the phone needed to be white listed last week (which apparently should have been done by now), I am still waiting.
PLEASE WILL SOMEONE (THAT ACTUALLY KNOWS HOW TO DO THEIR JOB) CALL ME TO SORT THIS OUT.
Good day MTN,
3 Weeks since you last communicated and still waiting for one of my phones to have the black listing reversed.
Do you find this service acceptable?
Please will some one call or email me ASAP to sort this out.
Good day MTN,
3 Weeks since you last communicated and still waiting for one of my phones to have the black listing reversed.
Do you find this service acceptable?
Please will some one call or email me ASAP to sort this out.