1 reviews | Active since Jan 2017
APPALLING SERVICE
<p>Systems error nightmare and bad insurance claim processing</p>
Good day Talitha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
If you have not been assisted, kindly please provide us with your UD number as well as claim reference number so we can urgently escalate it to the insurance supervisory team. The required information can be sent via email to ***
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Talitha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
If you have not been assisted, kindly please provide us with your UD number as well as claim reference number so we can urgently escalate it to the insurance supervisory team. The required information can be sent via email to ***
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Afternoon Tshepo,
I am still waiting for my replacemet device which is long overdue. The insurance department told me that they don't have same in stock and will let me know when to expect delivery but i find this unacceptable as the matter was reported more than a month ago which allowed them enough time to ensure they had stock of the required device.
My claim reference number is MTNLF ********** /1
Afternoon Tshepo,
I am still waiting for my replacemet device which is long overdue. The insurance department told me that they don't have same in stock and will let me know when to expect delivery but i find this unacceptable as the matter was reported more than a month ago which allowed them enough time to ensure they had stock of the required device.
My claim reference number is MTNLF ********** /1