1 reviews | Active since Nov 2016
<p>On 26th November 16, I recharged with R30 and converted some of the airtime to weeklweekly data for R12 for 100mb, the airtime and data just disappeared without being used, checked balance and was showing 0.00. on Monday the 28th November 26, I had a very important call to make therefore loaded R25.00 airtime. AGAIN my airtime disappeared, Now I was very frustrated as I couldn't use my phone to call out, therefore tried calling MTN who wouldn't assist me because the contract is in my husband's name. throughout the day I kept checking my balance, sometimes it will show airtime and sometimes wouldn't show.</p> <p> </p> <p>So NOW I am trying to check for my balance and it says that service is not available!! WHAT THE HE'LL IS HAPPENING WITH MTN??? CAn't wait for this contract to end, Will move to a reliable network provider.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a urgent escalation has been sent to our Billing Division to assist with the missing airtime request. Once received, amount will be validated and verified to then provide an outcome to the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a urgent escalation has been sent to our Billing Division to assist with the missing airtime request. Once received, amount will be validated and verified to then provide an outcome to the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
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