Appalling service

<p>On the closure of Autopage Cellular, after 20 years of great service, I was given a choice to transfer my contract to either MTN or Vodacom. I chose MTN. What a regrettable decision. MTN chose to put a limit on my monthly contract account, without first credit vetting me or informing me. Why would anybody want a small limit on a contract account? Under these circumstances it would be preferable to rather get a pay-as-you-go. On Thursday, 3 November 2016 I phoned the call centre and an agent helped me to buy more airtime whilst my limit would be sorted out. I honestly think this is just a money-making business to encourage customers to buy more airtime (even if they don't get to use it). By Sunday my cellphone had stopped working & on Monday, 7th November I phoned the MTN call centre again only to be told I needed to purchase more airtime. After speaking to 4 staff members (one of which was a manager, Ashley, who nobody knew when I subsequently phoned back) who claimed they did not know what to do and suggested I make a visit to one of the MTN shops. On Monday evening I went to MTN at Clearwater Mall and explained my situation to Rosina. She was very puzzled as to why nobody at the call centre understood that it was as simple as sending an email to the legal department to request a limited increase. Rosina immediately sent an email and advised me that it would take 2 to 24 hours after which she would phone me. On Thursday, 10 November 2016 I had heard nothing & my cellphone was still not working. I phoned MTN Clearwater. The staff there (one named Vishal) are quite abrupt & behave as though they are doing you a favour. Rosina's response was that it had still not been done & I should wait up to 48 hours (a different story from the 24 hours I was told before). I pointed out to her that the 48 hours had also been exceeded. Rosina offered to escalate it. I am so frustrated that I have asked her to let me have the settlement figure for the contract. I would be very happy to pay up this contract & move to Vodacom which was utilised by Autopage as I had no trouble with them over the last 20 years. I would strongly advise anybody not to take out a contract with MTN as the after-sales service is terrible. The staff are completely lacking in training, knowledge of the products, basic customer relations s****s and accountability which is something that this company is unfortunately not going to be able to fix over-night, if at all. </p>