appalling service

<p>On the 6th of October I got a call from Jeffry from the store who told me the repair centre does not have my phone after four weeks I have sent it to the store. He then promised to make a follow up and give me a call back but till today I haven’t. I spoke to a supervisor Jack Ngcobo from customer who also promised to make a follow up but he don’t and spoke to Jolene who did the same. This shows the ***********s or lack of customer service by mnt staff.</p> <p>It’s been more than a month since I am waiting for my phone and my business it’s been compromised because I am loosing clients due to not having a phone. I AM NOT WILLING TO PAY A CENT FOR THE PHONE. I will also make sure that other people on social media read the kind of service mnt provides to its customers.</p> <p>I have been a client for more than 11 years but the level of service I am receiving is appalling. I am really disappointed with the service I get from mnt. If I don’t get feedback before close of business today I am taking the matter to ICASA. </p>