Appalling service
<p>I accidentally dropped my phone and cracked the screen. I'm insured with Mtn, I've been paying insurance for months, never missed a payment. Tried calling Mtn insurance and no one picked up. After hours of fruitless effort I finally went to an Mtn shop, told them my story and they just told me Mtn does not cover "physical damage", they only cover damage and I have to pay R350 for a quote and R1500-R2000 for the screen to be fixed, no one bothered to even look at my phone or the insurance contract I had. I was shocked. I tried contacting Mtn via Facebook and Twitter, nothing. </p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
17 Oct 2016, 15:53Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 15:53
Official
Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's replyOfficial
17 Oct 2016, 15:54Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 15:54
Official
Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's replyOfficial
17 Oct 2016, 15:54Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 15:54
Official
Good day Njabuliso Mthembu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,