appalling service

<p> In May I made an upgrade to HTC 626 and in August it started showing an error charging massage(slow charging), and the battery did not fully charge anymore and it switched off. I took the phone to Protea gardens service centre on the 10th of September and I was told it will take two to three weeks to repair and the repair centre will contact me on receipt of the phone, but today is the 5th of October and I haven’t received the phone.</p> <p>I am not pleased with the service I got from the store consultants because I went there more than once and no one knows when am I going to get the phone. On the document I got from the store when I took it in, it shows a R330 that I need to pay for assessment of the phone. It’s been less than six months with the phone and am experiencing problems with it and I am not prepared to pay for anything besides my contract.</p> <p>I am really inconvenienced by the delay and it’s totally unacceptable. Can someone contact me and let me know what is happening because I am losing business!!!</p>