Appalling Service

<p>On the 21st August I took my phone to the MTN store at Maponya mall, the gentle man assisting me said I would get my phone in 14 days. 14 days went past without any feed back, I then started to call the high value repair contact center. They advised that the device would take 21 days to be repaired, after the 21 days I called and I was then told I must wait 21 working days, needless to say all the target dates they have given me have gone past and I still don’t have my phone. Every time I call I get the same feedback that the devise is waiting to be replaced. On the 20th of September I called and spoke to Amahle, she took my call and asked for my details after getting my details she put the phone on the side and left me unattended, after 5 minutes I hung up. On Thursday the 22nd I called again and asked to speak to the supervisor, I was put through to Phaphamang, I told him about the incident with Amahle, he promised that they will listen to the call and give me feedback. He also said I would have the phone early next week. I did not get a call from Phaphamang, on Tuesday the 27th September I called again and asked to speak to Phaphamang, I was told he was busy with another client and Lefa would help me. I relayed my story to Lefa who sounded shocked at Amahles behavior and also promised to listen to the call. He said he would escalate the issue of my phone and he would call me the next day with feedback. It is now two days later, I have not received any call from anyone at MTN. I really would have been pleasantly surprised if I got good service from MTN, over the years I have always struggled when I had to deal with this company, I don’t know why I am even still with them.</p>