APPALLING SERVICE

Currently I'm experiencing the worse service ever from MTN since being on this network. On 21 June I lost my signal; couldn't get a location nor gain internet access.Went to the MTN shop in Worcester and logged a call and said to come back. In the interim, I contacted helpdesk and customer care whom assisted but to no avail yet refer me to various other people.I went back to the MTN shop and they didn't yet get feedback NOR ,after been referred to technical support,none.Until now,and it's 7 July, nobody could assist me,they keep on saying to reboot,check settings,which have been done numerous times,created APN's...it's bad and my phone is only 3months old after it's upgrade.i now pay my instalment on a phone that is useless in terms of using my data and my last call to MTN on 3 July totally appalled me when I was referred to and fro,given numbers to phone. I will be taking my phone to be sent for a warranty assessment.The thing that literally makes me sick is the fact that nobody from any other section of MTN phoned to ask if the matter has been resolved or not; I got an SMS to say it was but it was not and I phoned to indicate it,just to be told to reset the phone.im of the opinion some of those customer care personel are bad giving advise. I made a conscious decision if my phone is not fixed within the month after I lost the ability to use my data,I'm writing to the Ombudsman. The most help I got was at the MTN shop in PAARL ( on the plein) which genuinely made effort.customer care/ helpdesk can go learn from them