BW
Boetie W
1 reviews | Active since Jul 2016
23 Jul 2016, 09:53
Appalling service
<p>Balance payment was required and it was done but what I paid for does not exist. I have sent emails, called their contact centre on numerous occasions asking for my line back, they promised me a call back, I provided my details but nothing happened.I find MTN service to be frustrating and I wonder if I chose the right service provider to give business to.</p>
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MTN South Africa's replyOfficial
25 Jul 2016, 08:49Good Day Boetie Witticker
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the matter has been attended to and your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply25 Jul 2016, 08:49
Official
Good Day Boetie Witticker
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the matter has been attended to and your lines have been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,