1 reviews | Active since Oct 2013
Appalling service
Good day
Kindly review my request below.
Phone Number ********** 158 ID ********** 046085 Email **********
• I had requested for an early upgrade as my phone broke • Due to the delay in MTN reviewing my request, the promotion which I wanted expired on the Huawei Mate Pro 20 • I have now requested to upgrade on the 23rd of November 2018 • I am aware I will pay in a month’s subscription to have this done • I do not understand why I will not be allowed to upgrade on Black Friday when I will be paying for my early upgrade to be done • If it was a free service, then I understand however I am paying in for the upgrade to take place • If an override can be done for me to upgrade on the 22nd or 24th of November 2018, why are you being unfair in not allowing me to upgrade on Black Friday
I have received terrible service in this entire process. Nobody contacts me back. I have to follow up on this time and time again only for the deals that I wish to take out to expire. I also spoke to consultants within the retentions team and felt both the consultant and supervisor to talk in a rude tone.
Clearly my tenure as a customer is being overlooked. Loyalty seems to mean nothing to MTN. Apalled by these decisions and the service received. Please provide my cancellation figures and banking details should my upgrade request be declined.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation , an early upgrade cannot be processed on Black Friday as explained by our retentions department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation , an early upgrade cannot be processed on Black Friday as explained by our retentions department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,